Disgusting Service

I was informed my parcel would arrive on Wednesday (21st) via the takealot app. After it did not arrive, I gave it a day grace and waited an extra day at my accomodation until Thursday for it to arrive before I headed to family in another city. After false promises it was out for delivery on Thursday, I waited yet again until Friday and contacted their support team 3 times throughout the Friday to be informed that it is out for delivery and I'm guaranteed to get it by 5pm. 5pm passes and I contact the support team again (as I am due to travel to another city in 30mins). I was told they will contact me back with more info - nothing was followed up. I arrived at the collection hub only to be informed that my package has not landed in my city and will be delivered to me before the 30th Dec. I have now wasted 2 extra days waiting on a package that has not been dispatched to my city, after I was informed it was out for delivery to my address multiple times and I have no Christmas present for my partner. I have not only wasted two days of leave but an extra 2 days of expenses at my accomodation. Disgusting service and customer support is full of lies.