Disgusting service. Client service agent put phone down in my ear

Very dissatisfied with Takealots exchange service. I bought a vehicle fogging machine, it worked twice and never again. Sent it back and explained we need it urgently as the vehicles we service need disinfecting. 1 month later still not returned. I start questioning. Now it turns out they sent 1 email not sms this time to say parcel had arrived, we get so many spam emails a day and have over 2500 unopened emails. This Should NOT be the only way to let a client know the parcel has arrived. Now the parcel has been sent back to CT after waiting 1 month for a returned faulty exchange...i called call centre, the lady had zero customer service personality definitely wasn't trained to deal with a client that is upset. Zero service skills put the phone down in my ear. Unacceptable Takealot.