Disgusting service and communication

Firstly, communication throughout the order process has been lacking. There were limited or delayed updates, and it was difficult to get timely information regarding the status of my order. This created unnecessary confusion and frustration.

Secondly, the delivery itself did not meet expectations. [ it still hasn't been received i ordered a TV on the 26th of June its currently the 7th of July] The lack of clarity around estimated delivery times further compounded the issue.

Lastly, the app failed to provide accurate or real-time updates. Tracking was either delayed or inconsistent, and there were discrepancies between the app status and actual delivery progress. This made it difficult to plan accordingly.

I had expected a smoother and more reliable service, and I hope these concerns will be addressed seriously. I would appreciate a response and any steps you plan to take to improve this experience moving forward.

I spoke to Sipshile who couldn't assist me she kept saying its out of her hands and that the parcel was sent to the wrong hub its been a 2 weeks later and still haven't gotten feed back nor communication.