Disgusting Service and ********* behaviour from collection staff

I am so angry with the way I have been treated as a customer by Takealot ! I purchased a Russell Hobbs air fryer ages ago and it was replaced once before as the handle broke off then. When i received another item weeeeks later it was not closing properly it was getting jammed( the right drawer) so I returned it again. I have been following up on the refund and i was told by them my return has been declined and my airfryer sent back to me with the reason that it was physically damaged( on the left handle) it was perfectly fine in one piece when i sent it over to the very rude lady that hooted about 4 times when arriving at my residence within 5 seconds. So basically this rude woman damaged my airfryer in transit to the office and takealot are rejecting my return when I try explain it and prove it they keep ignoring my emails to ask whats going on as this was not my first isue I had logged with them and all i get is we will get back to you over and over again. I am disgusted and will NEVER buy from takelaot again ! This air fryer was a Russell Hobbs and i saved up for it for months and quite frankly im disappointed with the quality as it was R2999 on special at the time. I will be taking this further as this is appalling service and i will not throw R2999 down the drain due to an ********* staff member damaging my goods. Takealot you lost another client and Im going to take this further due to the fact that there is visible damage and will not refund me. Every email says we will get back to you then 3 days later the same story etc etc its been 3 weeks now 🙄🤬😡😤The staff member should be tracked and dealt with as she broke it and there is proof what left my house !