disgusting service

<p>Friday 25.11.2016 at about 16.30 i purchased a cell phone on takealot.com using my wifes credit card.Chose the collection option as i thought that the whole process will be much quicker than actually waiting on delivery.After payment i received my confirmation email saying that the phone will be ready to collect today monday 28.11.2016.</p> <p>Saturday morning 26.11.2016 i thought that i would receive the collection email because monies cleared immediately after payment so saturday morning no email.</p> <p>I decided to call them and spoke to a SIVVE where he told me that i have to wait on the collection email before you can go to the warehouse. so there is nothing he can do about it.At this point in time i felt that i wanted to cancel because i dont feel the need to wait 3 days when paying cash and collecting the item yourself so i phoned yet again and spoke to a Dane Wentzel where i explained to him the situation,within a few mins he called the warehouse and all of a sudden my collection email was in my inbox and Dane Wentzel also emailing me to tell me that i need to check for the collection email which was done shap shap.A big thums up to Dane because he is really committed and gets things done so how difficult was it the first time round to pick a cell phone and just give it to the rightful owner.Saturday afternoon i collected my item where you have to produce your id to take the item.The lady at the counter still asked to make a copy which i didnt mind.</p> <p>Last night or shall i say this morning at 01.10 am i purchased another cell phone but this time round i opted for delivery. and paid with my debit card where payment also went through immediately.Almost 12.hours later12.51pm i received a email saying that i need to send them proof of identification before the transaction can be processed,upon phoning them i spoke to a KABISA and she couldnt really explain to me why i need to show proof of id for this transaction and that she cant be of assistance now because she leaves at 4 so i asked her if icant speak to someone that stays later and she directed my call to a SINDISA SELANAExplained my situation to her.She told me that my item will only be ready on wednesday or thursday but my id must be faxed now,Come now takealot i just collected a phone on saturday morning with my id and they have it.I asked her if i then just cant collect the item and produce my id on arrival as before where she told me this is a different transaction and a new card,i must email proof of identification,Really.Im sorry takealot but im done with you and my mouth will do the rest.Makro does appreciates me more as a customer and wants my business.I asked her if i then just cant collect the item and produce my id on arrival as before where she told me this is a different transaction and a new card,</p> <p>I must email proof of identification,I then just asked SINDISA to reverse my transaction because tomorrow i will buy it at makro hassle free and have it immediately.</p>