Disgusting Service

I would like to express my absolute disgust at the service provided by Takealot, the poor product quality as well as the rude behaviour of their staff. I ordered a set of luggage bags on 7 Dec, i received the product on 10 Dec, it was a secondhand set and the wrong colour, I immediately sent it for a REPLACEMENT and i specified this. Nothing happened and they were uncontactable over the long weekend, On Monday 19 Dec, found that they changed my request from Replace to Refund, without my consent or even knowledge. When i contacted them the lady i spoke to was rude and totally unhelpful, she even refused to give me her full name or allow me to speak to management. There a re plenty online stores that treat their customers with repect, Takealot falls very short of that, maybe they have become too arrogant. As of right now, i have terminated my Takealot account