Disgusting Service

I bought external drive WD Elements Portable 2TB USB 3.0 at takealot on the 13/04/2019 and collected at Midrand (N1 Bridge) pickup point, on the 9th December i called takealot to return the product for exchange since it was still under warrantee and faulty, i spoke to Rene Cloete who logged the return for me telephonically. The return was captured and in return i received an email after i delivered the item at Midrand (N1 Bridge) the email said the product will be returned to the company and i'll hear from them in 21 days.

After 21 days i heard nothing from Takealot , i then decided to make followup, i send an email on the 27th January to returns and on the 28th Athenkosi Pakade responded with an apology for not giving me feedback, on the 3 February Yusrie Allie send similar message aslo apologizing for not giving feedback but still no Info about the external drive.

On the 4 February Kauthar Karriem send me an email telling me that the drive was delivered to me by Fast +Furious Company, when i check the delivery slip he send the item was delivered at take a lot in Midrand , they used the wrong telephone number and the signature is also not mine. This kind of theft happened between Take a lot and Fast and Furious while all claim the drive was delivered to me without my address or my signature.

This is theft and *****s must be dealt with. I need my USB. ASAP