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suzanne H
1 reviews | Active since Mar 2009
18 Feb 2016, 17:12
Disgusting service!!!
I ordered a bamboo laptop tray and paid for it online R399. The tray arrived with a BROKEN build-in fan. Takealot refunded me R251. WHY THE DIFFERENCE??? No one can give a reason for the difference in price. No one wants to take responsibility.<br> SHAME on you for selling broken products, even when the list of complaints regarding this specific product on Takealot website is quite long! Why don't you investigate the quality of the product???<br> Your business acumen is shockingly poor. You call centre staff even worse. Good luck for staying in business in a competitive market. <br> I WILL NEVER AGAIN BUY FROM TAKEALOT. You are dishonest.
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takealot.com's replyOfficial
19 Feb 2016, 07:34Hello ono,
We are terribly sorry about the negative experience you had with us recently. We have looked into the concerns you have raised and we are addressing this matter with the relevant parties.
Thank you for taking our complaints teams call today and allowing us to clarify a few things regarding your refund for you.
Your refund to the value of R399.00 has been processed but the incorrect proof of refund was forwarded to you in error from our side. We do apologise for this.
The correct proof of refund has been requested from our finance department and we will forward it to you as soon as we have received it.
Regards
Takealot.com
We are terribly sorry about the negative experience you had with us recently. We have looked into the concerns you have raised and we are addressing this matter with the relevant parties.
Thank you for taking our complaints teams call today and allowing us to clarify a few things regarding your refund for you.
Your refund to the value of R399.00 has been processed but the incorrect proof of refund was forwarded to you in error from our side. We do apologise for this.
The correct proof of refund has been requested from our finance department and we will forward it to you as soon as we have received it.
Regards
Takealot.com
takealot.com's reply19 Feb 2016, 07:34
Official
Hello ono,
We are terribly sorry about the negative experience you had with us recently. We have looked into the concerns you have raised and we are addressing this matter with the relevant parties.
Thank you for taking our complaints teams call today and allowing us to clarify a few things regarding your refund for you.
Your refund to the value of R399.00 has been processed but the incorrect proof of refund was forwarded to you in error from our side. We do apologise for this.
The correct proof of refund has been requested from our finance department and we will forward it to you as soon as we have received it.
Regards
Takealot.com
We are terribly sorry about the negative experience you had with us recently. We have looked into the concerns you have raised and we are addressing this matter with the relevant parties.
Thank you for taking our complaints teams call today and allowing us to clarify a few things regarding your refund for you.
Your refund to the value of R399.00 has been processed but the incorrect proof of refund was forwarded to you in error from our side. We do apologise for this.
The correct proof of refund has been requested from our finance department and we will forward it to you as soon as we have received it.
Regards
Takealot.com