Disgusting service!!

So I always seem to have an issue with TAKEALOT.com, Im not sure why because on my side, I make sure that I am doing what I need to do...changed my number on my profile so that I can get the details for delivery/collection. Make sure that the company knows what time I will be home so we can make the correct arrangements, make sure that someone is home on the days of collection/delivery... For some reason, something ALWAYS goes wrong!! It is so frustrating that there is no communication between departments. Why are the people not contacting me on the number that I gave them? When I message the people on facebook for help, I get red tape and sass!! What did I do to receive such horrible service? Not even just the service, but the quality of the products. I wouldn't have to do returns if the quality was up to scratch!!

I want some answers from the powers that be because apparently the people working for you know nothing about working for a big interlocking company and it is utterly disgusting and unfair!!