Disgusting service

I placed an oder for my goods in the 18th Dec. And got confirmation that the goods will be delivered on the 22 Dec. The morning of the 22nd I got an sms from the Mr D delivery service to state that they have rescheduled my delivery due to them not being able to reach me. Please can i state that I live in an estate so for them go deliver they would need to contact me for an access code to get into the estate. I received no calls from the delivery company. I then called take a lot for them to track the order and for them to reschedule the delivery they then assured me the delivery would take place later on that day. I cancelled ally plans to sit and wait for the order to arrive still no calls or contact made from the delivery service. I them made another call to take a lot and they said the delivery company is in Alberton (10 minutes from where I live ) and they would send the driver to drop of the goods. I waited another 3 hours still no contact and no delivery. It was imperitave for me to collet this order as I was going on holiday early hours the next morning. At 6 pm still no delivery or contact from the delivery service I them contact Take a lot for the 5th time that day and as assisted by an agent who assured me they will do a late delivery for me and the order will be delivered at 7pm I agreed. At 7pm still no order or contact. I them called take a lot again held on for 25minutes on the phone. I requested for them to give me the contact details of the delivery company so I could go fetch my order. I eventually fetched my own order from Mr D at 8:35 in the pouring rain with my 3 month old baby in the car. So much for Free delivery. This was my first time ordering from take a lot and it will be the last. Unacceptable pathetic worst expense ever for a first time customer