Disgusting Service

2 weeks ago I ordered a phone which once opened had a damaged earpiece. After contacting takealot on the same day they informed me that there is a device in stock which will get sent to me as a replacement. The replacement never arrived, after contacting takealot again they informed me that the device was never available and my request was cancelled without me being informed. After attempting to escalate this I was told that a refund would taken place and that finance would get hold of me (that never happened). So I called again, to which I got told I will not be refunded only credited until the damaged device is returned, reluctantly I returned the device hoping I would receive my money. To which I still have not received my credit to my card and upon looking on my Takealot profile I now have no credit nor device!? Every individual I have dealt with has been *********** and unwilling to escalate to supervisors or provide personal email address or work numbers of any individual that can assist. Over 2 weeks now and I have no refund or been contacted since the device was collected. If no resolution has begun next week I will be seeking legal guidance.