disgusting service

<p>On the 6th December 2016 I placed an online order with Takealot.com. I sent them the order with proof of payment on the same day.<br />On the 7th December 2016 I received an email from Vuyolethu Bonase confirming receipt of proof of payment and advised that they allow 24 to 48 hours for payments to reflect on their side and then they will email me.<br />On the 12th December 2016 I emailed Takealot.com to see when I would receive my order.<br />Unathi Isaacs then rep**** to advise that my “promised delivery day would be 19 December 2016<br />On the 19th December 2016 I received an email from Takealot.com to advise that my order had been cancelled as they have not received payment. (Even though they previously confirmed receipt of payment).<br />I responded to the email advising that I had sent them proof of payment with my order and they confirmed a delivery date and resent all the proof.<br />Their response again was that my order was cancelled.<br />I called in and was told they would forward the proof of payment to their finance department.<br />I called them again this morning to be told that I would have to wait 25 days for my order to be delivered (never mind that it’s a Christmas gift).<br />I have demanded my money back.</p> <p>I still have copies of the emails.</p> <p>Takealot.com stuffed up my order and take no responsibility for it. Pathetic service and I will NEVER order from them again or recommend them to anyone.</p> <p> </p>