Disgusting Returns service from Take a Lot

I have been a VERY good customer of Take a Lot and have been buying all my hotel supplies, from stoves, to fridges, microwaves, supplies, TV boxes and please go and look how much more, I received a TV box that I already have and did not even open the box and was told the goods had been tampered with. I was mailed my Teynan.M who would not reply to my countless emails to try and get clarity on the matter... there is something not right here and so I called and spoke to Asana, who was lovely to me and so courteous.... she sent me a mail to tell me they are investigating and was very kind. However..to date, still not resolved, but a grubby parcel arrived from Fast and Furious with a broken TV box inside...no covering letter... no explanation or resolve - I sent the item back through Take a Lot still factory sealed in its shrink film... NEVER OPENED!!!~! I then bought the correct item I was looking for and received it yesterday. It was obviously ****** and replaced with a broken box and now this ******* second hand broken item has been dropped off with me????? If I do not receive a refund, I will take this to Carte Blanche, to the Consumer Ombudsman and I will blow you out the water on social media - I have a following of over 3000 people world wide - I am a yoga teacher and am a person of the highest integrity and am shocked at how you have treated me. I have my reception lady as a witness that the TV box was still factory sealed when I sent it back to you. I demand your immediate response to sort this out.

I have gone to the SAPS and have an affidavid from myself and my receptionist to confirm I returned it in its sealed factory packaging. I will take it legal if I do not have you refund me and collect this ******* second hand unit that I did not receive in the very beginning.

You have a huge problem with your returns with whoever collected this parcel - I suggest you investigate as this is VERY VERY POOR and disgusting way to treat a VERY dedicated customer of yours.