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Kimm B

1 reviews | Active since Jun 2019

28 Apr 2021, 10:54

DISGUSTING RETURN POLICY TAKEALOT.COM

On the 9th of April I have order a xiomi MI Box from takealot. Last week, I turned on my television only to find no picture only sound. When I unplugged the box my TV played fine when connected to dstv. I logged a return and this however was declined as they advised that the box is working. Bare in mind this product has not reached 30 days an is already faulty. They advised there technical department picked up no fault and will therefore not accept my return. I called in to speak to a supervisor but as usual they are in a meeting. I have since already purchased the same one from incredible connection and want a full refund as I gave stipulated in my return request. If this has not been accepted I have informed the staff I will make my way to the warehouse in Montague gardens this afternoon and will physically then break it for them if they are not willing to accept a faulty product that I have no use for!!!!!

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Replies (1)
KB
Kimm B's update29 Apr 2021, 14:31
Reviewer Update
Do you guys realize that your company has a free 30 day return policy? There is also a 6 month warranty on this. As the consumer i am dissatisfied with the product as explained this does not work on my device since Wednesday 21st April 2021. I have had the product for 14 days(11 business days) an 2 days prior to me logging my return it stopped working. I have explained this on numerous occasions that my television works when using my dstv explorer which also uses an HDMI cable AND I GET PERFECT PICTURE. I WILL NOT ACCEPT THE PRODUCT AND WANT A FULL REFUND. we can try and resolve this in an amicable manner, however I don't see how your company lives up to the customer satisfaction policy you have all over your website and emails. I will go through to your warehouse this afternoon and will physically break the product in half and give it to you because I clearly have no use for it. You cannot even offer a technician to attend which will take another 10years.
Takealot is the worst when it comes to refund and would not have given the product without the money but yet cannot return and honor a loyal consumer. I've spoken to CRAIG GORDAN who is a team leader 13:24 - 29 April 2021 who advised me his manager was on a call and she will call me back as soon as she is done. It is now 14:30 and still no call or email.