Disgusting Product / No human Being / Lack of communication

I order a headboard. It arrives broken, wet and mouldy. Completely disgusting and unsafe.

I log a return and a swap for a new one. They collect it. I get an update saying the new one will be delivered 09/06 before 17:00.

It didn't arrive, and the app had no updates. I logged a query.

Next day, still no updates.

I chase the query, no updates.

I try to look for a number to call so I can talk to a human being. Nothing, absolutely nothing.

I get an email today saying I will be credited. I want my money back, I including the ridiculous delivery fee of R250 for a product that arrived in that state.

The service is as disgusting as opening the product and finding mould on a broken and wet headboard.

Extremely disappointed and will not be shopping here again.

I want my money back.