DISGUSTING DISGUSTING DISGUSTING SERVICE.....PASSOP PEOPLE

The most disgusting imaginable service ever. Received the wrong item and logged a return. Item was collected and then another item was sent.......same incorrect item for the 2nd time. I then asked on email that someone call me to discuss, someone did, and that is the only way I managed to get a contact number. I asked the call center agent to please put me through to a team leader or manager......none are available and we cannot do that, we have to log a return call for the manager. I then asked if they could give me the number for the suppling company, so I could do their job and call them myself and find out if they in fact even have this item.....no we can't do that but have made a note and will definitely call and make sure the correct item is delivered this time. NO call from any team leader or manager. The item was picked up, and a new one, now the 3rd time was delivered, and guess what...........3rd time the exact same incorrect item was delivered. I then called again, asking again for a manager, and was told again that I cannot or am not allowed to speak to a manager, but they will definitely escalate and a manager will definitely be in touch shortly, but they will definitely check this time with the supplier and check if this item is in fact available. AGAIN, NO call from any manager, but this last person did call back and say that they don't believe the actual item shown on the website is available, and they will collect for the third time now and after all this return my money. At this point I have had enough, and because it was just over R300 I said that I was over this and will just keep the incorrect and badly reviewed item but do think a manager should call me.......again, NO CALL from a manager. After all this, I get an email to rate and describe my experience, to which I pretty much write what is above, and challenge them to see if a manager will maybe this time, show enough respect to a loyal customer for 10 years now, and call me. Guess what.......NO CALL AGAIN. PASSOP PEOPLE, Takelot could not give 2 hoots about you, your money or service.....you are not even important enough to speak to a human being, you can only correspond by email, and I only got a number by default, as there is NOT even a customer service number. Hell, I wished I could just not speak to any unhappy customers in my job.