Disgusting Customer Service - Late Delivery With No Notice

My order was expected to be delivered on 25/05. I made special arrangements with someone to receive the parcel on my behalf. The items ordered were bought in preparation of an event this weekend so it was imperative that I received it on time. What irks me is that I had to contact Takealot to inform them of my late delivery. There was no willingness from the customer care staff to resolve the matter. I called and complained twice requesting that my order be delivered today as I don't know when I will be able to have someone else accept my order on my behalf only for them to deliver only half of one item when I had ordered 8 other items. Now my due date has been changed to next week for the remainder of the items that I would have needed this weekend!!!! I expect a full refund and a cancellation of my order as I will be making a trip to the store in order to receive those items before the weekend arrives. My original order number is ***.