DISGUSTING customer service

The customer service at the Pineslopes pick up point is absolutely disgusting. We often chose to collect rather than deliver for the pure fact that it is a lot faster to receive your orders. However, I went today to collect an order and simply asked if someone could please help me carry the heavy box to my car as I was a woman on my own, only to get told “no we cannot, if you don’t want to carry you must ask for delivery” I think this customer service is DISGUSTING especially when the entrance is a couple of meters away from the parking lot. It does not take much effort for one of your staff to assist a customer to carry an extremely heavy box to the car!! Sort your customer service out!!! SHOCKING!!!!