Disgusting customer service, disappointed

Where do I start ,I bought a laptop bundle last year and I noticed the laptop had glitches and the mouse had issues as well so on the 10 April I logged a return and a credit , only one collection was attempted and after that I started receiving reschedule emails and text with no other attempt up untill the 24 April where takealot cancelled with no reason , when reaching out they keep saying they have escalated the matter which is a lie since this issue is still on going , I then tried to relog a return on the website with no luck I tried for days since the item is no longer available I then logged it through warranty return and guess what I'm still waiting for the collection,I had advised all the agents that also **** to me that the laptop is being used by my daughter for her school work and now for more than a month we have no access to it and it's causing an inconvenience,no one has reached out I'm still waiting for a resolution you are a disgrace,I have. Been a loyal customer for years and at this point I'm taking my business elsewhere