DISGUSTING Customer Service

I am highly disgusted with Takealot and I am not buying into their excuses anymore!! I ordered and received 2 gaming office chairs in December 2019, in September the 1 had developed an issue with the wheel which meant that I was constantly risking falling out of the chair as it was unstable. Takealot informed me via phone that they would collect the chair and then examine it and provide feedback. They also said that it takes 3 days for the chair to get to their warehouse (very strange considering I do not live in a remote area), but once it had reached their warehouse I would have an update on what they were going to do (as there is a warranty) within 24 hours. Well, 4 days passed from the collection date and I had no update, emails to their support get answered by multiple agents and take 48 hours or more, phone support you wait for 20 minutes plus (NEVER less than 20 mins) and then you get told someone will call you back. The supplier has phoned me (3 weeks ago) and told me that they are REPLACING my chair and NOT repairing it, they also told me the courier would collect the replacement chair from them the following day (they phoned me on a Tuesday). THREE WEEKS LATER and I have dealt with THREE people who claim to be managers and YET I AM STILL SITTING ON A CAMPING CHAIR TO WORK!!!!

The one lady informed me that takealot had refunded me the money and she would simply reorder a new chair and send it out to me. The refund email says that the refund went to my takealot account, but the money is not there and I still haven't received my chair.

The last "manager" informed me that I requested a refund (which I NEVER did) and that the money had been returned to the card used (which was closed by the bank in July) and I must go to the bank with the refund email. When I explained to her that the email CLEARLY states the money was returned to my takealot account she informed me that the finance department can't find the refund.

The bank informed me that if money had come in for a closed account it would automatically bounce back to the sender.

Last week Thursday I informed the "manager" I was dealing with that if I do not have my chair by the end of the week I will be taking this matter further. It is NOT my fault that takealot has multiple agents working on 1 support case, that no one takes responsibility for the task at hand and that takealot refunded me instead of providing the replacement chair. I am in agony every day as my back issues are rampant due to constantly sitting working (9 hours plus) on a camping chair and I am sick to death of the disgusting service.

I want the replacement chair I was told I am getting 3 weeks ago and I want it delivered to my door in a timely manner.