Disgusting customer service

MRRN-.....-8XJ7-with this return reference in question I would like to lodge a formal complaint against Takealot and your customer service. Firstly my order was supposed to be delivered on the 3rd of december 2020 but I only received it on the 10th of December and it was damaged. Fine I logged a return for takealot to replace the item in question and still it was supposed to be collected on the 12th of December which takealot just sent me an sms to say they couldn't collect the item with no reasons and they did not even phone me as such. I phoned in on the same day and spoke to Abdul, whom gave me feedback that my order will be collected on the 17th and this was from the so called third party courier services. Today still the order is still not yet collected. I spoke to Daniel/Dynaal and he said he will make a follow up and request a manager to look into my case and 4 hours later still no response. I called in again and spoke to Nadia whom said she will send a request to team leader to phone me back but did not want to give me the name and surname of the team leader/manager in question. I requested she sends me an email of the name of the team leader because whenever I phone everyone is asking me names of the people I spoke to while I thought our conversations are being put down as notes on our profile and she dropped the line on me and did not even bother to call me back. An order paid for on the 25th of November will be delivered next year? Is this the best customer service takealot can provide, all I hear is third party this third party that and it's annoying. On the app I still cannot see the progress of my return and after you guys send me an email to review a product that I have logged a return on? On what basis? What am I reviewing? Because you say I stay in outline areas is it not enough that I waited patiently from the 3rd of Dec until you guys delivered a damaged TV on the 10th of Dec? What is it that you want from me now because its like you are finding this query as a joke. If you cannot keep up to your promises rather just refund me back my money and I will go and make a purchase elsewhere. This is very disappointing. Can you send this mail to Marvin whom is the team leader to attend to my issue urgently or send me the location of your offices then I will avail myself with your damaged product. I hate takealot from this day and to think it used to give good customer service, this is disappointing

A frustrated and angry customer