Disgusting customer service

Horrible experience I received from Takealot. I regret shopping there. They sold me a defective Hisense fridge. I bought the fridge when it was on special during Black Friday, the other store had the same special. I chose takealot for convenience. Ohh I didn’t know I will be inconvenienced so much. I reported the defective on the fridge and they sent a driver to collect it. I took time off work to attend to them. The driver came with a small bakkie and the fridge couldn’t fit in the bakkie Takealot then said another driver will come with a bigger car. I waited the whole day and ended up calling them around 4pm to check the whereabouts of the driver. They said they will email me and call me back to advise. I waited for an hour and had to call again. Then I was told that the driver will come the next day blah blah blah. I told them I cannot take time off work again and wait for a driver that I don’t even know the time they will come. They then sent a driver around 7:15pm. They then told me that the fridge will reach their warehouse in 2-3 days whereas their warehouse is less than 30 minutes to my house. On the second day they said they don’t have the replacement and and they will refund me with the same amount I bought the fridge for. I refused because I bought food on Black Friday and needed a refrigerator asap. I also missed out on the same special from other shops and now I must buy the same fridge with a higher price as the special is no longer there. They did not care and just credited my takealot account and told me I can use the money to buy something else. I’m now sitting with bad food and have to add money to buy a fridge that I could have bought on special somewhere else.