Disgusting customer service

I logged a return and set collection address as my office

Realising i would be at the office only hald day i called early morning 2017.12.14 08:00 to arrange for collection address to be changed, agent no i must wait till the collection guys call me. Fine i wait eventually at 3 they at my office to collect, i informed that what takealot said they said NO takealot needs to change it. Fine once again i call takealot and then the agent puts through a request to change, not sure why it couldnt be done in the first place.

2017.12.15 08:30 collection guy calls im at your office for collection, i informed him collection address changed, said was not mentioned. Called takealot agent, OH i see the address change hasnt been done you need to wait till Monday.

Really now what **** service is this,all i want is this item collected and my MONEY refunded