Disgusting Customer Service

I am very disappointed in takealot over my last order. I was supposed to have received my mattress on Sun 07 June but instead on Tue 09 June I had to drive to their warehouse to ask where the mattress is and also drive to the courier (Fast and Furious) to find out where my mattress is, only to hear on Wed that they lost my mattress. I have done everything to contact Takealot including all the social media platforms and have not had a manager or anybody contact or call me to apologize or even try to explain to me or make me feel like I am a customer. For the past almost 7 days my wife and I had to sleep very uncomfortable on the floor and on blow up mattresses while Takealot have taken my R4600 for the mattress I paid them and could not even give me an explanation. Even when i begged them and the courier to overnight a new mattress for me from the Jhb branch just to see if they would go above and beyong for a client, i was told sorry it will get to you when it gets to you. I am utterly disgusted by Takealot and Fast and Furious couriers and I will NEVER buy anything from Takealot again.