Disgusting customer relations and damaged products

I bought a set of pots from takealot, however when I received the product it didn't have glass lids, which is what I wanted. I only took out one pot and lid, the rest of the products I left as is, in the box. I returned the product and even indicated I would pay extra to receive the pots with the glass lids. I then received an email from with photos saying the product was damaged, to which I immediately responded in email. I did not remove any pots from the box so if it was damaged, it was damaged before I received it. I also followed up the email with a telephone call, which I was assured would escalate my query and till now I received no response to that email.

On Tuesday the pots were just delivered to the house with no further explanation or attempt to assist me. The only person who tried to help me, now says I didn't return the items in the correct return time. All emails and names that I dealt with I have as proof.

I am now in possession of pots, which was damaged before I received it and no-one willing to assist me. What terrible and disappointing customer relations.