Disgusting Customer Care

Pretty shocking Experience spanning over 2 years. I bought some headphones that were faulty I sent them back and had them replaced multiple times. After 2 years I've finally had an email confirming my refund, followed by a notification that my refund has been rejected and that the product will be sent back yo me AGAIN! No matter how much I phone or email I am passed around from agent to agent. I'm forced to repeat my story over and over again. I also have to send them screenshots of the approval as they can't seem to find it. Their managers are always conveniently unavailable. I'm on the phone with them right now - on hold for over half an hour. The way Takelot treats its customers is nothing short of disgusting.