DISGUSTING CONDITION

I ordered a fossil watch online. The watch arrived in a sealed takealot box - however the actual watch box was not shrink wrapped as these type of items normally are. The box looks old and dirty, the tag on the watch is dirty and in an anything but new condition. is this watch even new or is it someone else's return? I ordered this as a Christmas present, how do i give someone a watch looking like this i will look like a complete idiot. I logged a return but now i have to wait for the watch to be collected, to be checked and then only will it be replaced, so now i ask you what do i take on Christmas day with me? Thanks to takealot and the disgusting condition i will now be empty handed on Christmas day. What a disappointment for a regular and faithful customer.