Disgusting client service

<p> I had placed an order with Takealot.com and I had been advised that my order would be shipped within 2-4 working days and then delivered by the 24th June 2016. Days before the 24th I had queried my order and I was told that everything was on track..the 24th came and my delivery was nowhere to be found, takealots supplier apparently had issues...I had laid a formal complain and the complaints dept. could not even call me back on the cellphone number I had provided or on the landline I provided them to use within working hours. Monday the 27th was the date I was told that I would receive my order, today is the 27th and I am told a manager will call me yet at this point in time no such thing has been done. The apparent cause of delay was that the warehouse couldn't pick up the bar code of the item and takealot had to manually send it out. (I HAVE NO IDEA WHY THIS IS NOT DONE FROM THE GET GO, FROM WHAT I CAN SEE CLIENTS RECEIVE VERY LITTLE FEEDBACK IF THEY DO NOT QUERY THE DELIVERY). Now I am told that the item will be shipped to the warehouse and given to the courier but the ETA STILL cannot be given!!.... this is utterly disgusting that the client is left in the dark and then deadlines are still not met, unprofessional is not the word! The client should not have to bear the brunt of the service providers issues and lack of professionalism thereto. A lack of urgency is an understatement.</p>