Disgusting behaviour by takealot

I am writing this review to express my absolute disgust with the way Takealot.com has handled my order. What should have been a straightforward purchase has turned into months of delays, empty promises, and complete disregard for customer satisfaction.

Timeline of Events:

• 20 March 2026 – Order placed and paid in full. • 7 April 2026 – Expected delivery date. Nothing arrived. No proactive communication. • 23 April 2026 – After weeks of silence, I had to chase Takealot myself. My emails asked for clarity, pointing out that the supplier was still selling the same item at a cheaper price while I sat waiting. Their responses (Amira.A) were hollow: “We are escalating to the delivery team,” “Awaiting feedback from warehouse management,” “You will receive an SMS when ready.” Still no delivery. • 24 April 2026 – I followed up again: “Good day, any feedback yet?” Still no ETA, no update in the app. • 30 April 2026 – Another scripted apology from Amira.A: “We are still awaiting feedback from WMS regarding the cause of the delay.” No resolution. • 2 May 2026 – Yet another email: “We are still awaiting feedback from our delivery team.” No progress. • 4 May 2026 – Anoeschka.P chimed in, claiming engineers were “actively investigating.” Again, no delivery date, no accountability. • 6 May 2026 – More apologies, more promises of escalation. Still nothing. • 15 May 2026 – I formally demanded answers and compensation, threatening escalation to the CGSO. I requested a manager call me directly. Still no meaningful response. • 16–22 May 2026 – Emails from Ntombozuko.S repeated the same script: “Your case is under review by specialists,” “We have escalated internally,” “Awaiting final feedback.” No delivery, no confirmed timeline, no resolution. • By late May 2026 – Nearly two months after payment, six weeks past the expected delivery date, I had received nothing on time or correct.

My Experience: This endless cycle of copy‑paste apologies and empty promises is unacceptable. The supplier continues to sell the same item at a cheaper price while I sit with nothing delivered, no updates in the app, and even incorrect items in the same order. At this point, TEMU or any other competitor would have been cheaper, faster, and more reliable.

Takealot has shown zero accountability, leaving me without my order for months. Their customer service responses are robotic, dismissive, and insulting to anyone who values their time and money.

Conclusion: Takealot.com has proven itself to be utterly *********** and *************. A company that cannot deliver on its most basic promise — getting a paid‑for parcel to its destination — does not deserve anyone’s business. I will never recommend Takealot.com to anyone. Their “smile guarantee” is nothing but a cruel joke.