Disgusting behaviour

It is absolutely infuriating and utterly incomprehensible how a business can exhibit such incompetence in satisfying a basic customer need, particularly when the customer is using their own money! I am profoundly disappointed and livid with Takealot for their abysmal failure to assist with a simple delivery address change. The original delivery location is no longer viable, and I humbly requested a change to prevent a failed delivery, explaining the situation was beyond my control. Operational Incompetence How is it possible that a large corporation cannot deviate from a rigid, inanimate written policy? Every reasonable organization has flexibility. My request involved nothing more complex than updating an address in a database, a task that takes mere minutes. For contrast, Amazon has never presented this problem, demonstrating that Takealot's operational paralysis is a choice. Disgraceful Customer Service Furthermore, your customer service agents, specifically Emihle S and Julia S, displayed shocking levels of rudeness and disrespect. The fact that one of your representatives had the audacity to call me "stupid" during a call is completely unacceptable and demands immediate disciplinary action. Your company, from its flawed operations to its reprehensible staff conduct, is an absolute mess. The entire experience has been disgusting and disappointing. Sort yourselves out, Takealot! I am extremely angry and expect this situation to be rectified immediately.