Disgusting attempt at service

My recent Takealot order has been an absolute disaster! First off the product I order failed out the box (Not entirely your fault), this was an order which I paid for same day delivery on, I logged a return the same night for exchange and was horrified to see that it would not be delivered on the Thursday via Same Day delivery but would instead be delivered next day. I then took to social media which was an absolute joke! It was 11 hours of me going back and forth with your contact centre and not getting anywhere - you publicly make yourselves look stupid! All I received was apology after apology with a very clear cookie cutter response copy and pasted from the nearest template. I at no point got offered any actual meaningful apology or attempt to rectify the situation, just an infinite loop of stupidity.

I will be taking this further and reaching out to the management of Takealot and Mr. Delivery for their attention, this is not ecommerce, this is ten times worse than bricks and mortar - you have a very long way to go if this is your best standard!