Disgusting and Dreadful Service

Today I was disgusted by the service I received. My business partner and I have chosen FNB for our business banking. Big mistake because Nedbank is the cheapest bank anyway. But my partner had faith in FNB as an institution. My card was supposed to be delivered and the first time the courier company did not even want to listen when I told them that I was at work. They canceled the delivery with not notification whatsoever. Today I called the ********** number that is on their website at about 15:34 and I was first put from pillar to post. Then the call was taken by this arrogantly rude agent called SANDISIWE. I asked for her surname and she pompously told me that she will not give it to me. She continued to rudely tell me that calls are not recorded and there are not reference numbers for the calls. I then asked to speak to her manager; she started screaming at me.

Her words: • It is pointless to talk to the manager. • The manager will not help you • This not FNB this is TAKE A LOT • No one will be able to help you.

She put me on hold for a while, got back to the call and was surprised to hear that I was still holding on. She then got what I suppose is her friend to pose as the manager. The individual told me his name is Mikahail Sissing. When I asked for his tittle he then told me that he was not in fact the manager but “team lead and/or second in charge”. He then tried to force me to speak to him when I refused he too started putting me on hold hoping that I would put down the call. The manager, Tracy Prezires, finally came to phone. She confirmed that calls are in fact recorded. There are no reference numbers but she will listen to the call and send it to me as well. She also confirmed the name and surname of the initial agent which I now know as Sandisiwe Xakekile.