Disgusting Aftersales Service from Takealot

After sales service is non existent. Trying to get hold of senior manager since 28/05/25. I made a large purchase from Takealot on 28/05/25. Order received over 3 weeks later. One book ordered was incorrect. It was returned, and I was assured the correct book would be sourced from supplier. I had to contac Takealot just over a week later, they said they had located the book. Again, I asked for confirmation that it was the correct book, and was assured it was correct. 2 weeks, the book arrived, only to find that it was the same incorrect book that had been sent to me the first time. Again I requested a return. Apparently they say they investigated and found that the book I was looking for had been incorrectly placed on Takealot’s website. They tried to bull S%$t me by saying that the book sent was correct which is absolute *******. It doesn’t even belong to the same set that was advertised. I have made several calls to Takealot as well as a tonne of emails requesting a manager contact me as a matter of urgency. That request has been ignored, and later I get an email from them saying they will issue me a coupon. I immediately refused, saying I would not purchase from them again. I want a refund. They ignored that request, and today, 9/8/25 at 6pm, I received a coupon for the second time. On top of all this they have given me till 22/8/25 to use it. They can go and F%#c themselves. This is a ploy of theirs to force people to go back to them and purchase from them again. Stuff them. Absolute ******* artists. People who should be held accountabile for their businesss don’t have the guts to make themselves available for these sort of issues. They very quick to take your money, but never help you out when things go wrong. Instead, the only people you get to deal with are the supposed consultants who are at best, far under qualified to deal with any issues outside of the standard questions one could get from their chat bot. No idea how to deal with problems, not even capable of escalating a request for management assistance. Positively the worst online company to deal with. Thank God for people like Amazon, Temu and Shein, just for starters. Takealot had better watch the competition. I read another review from an unhappy customer who paid for their goods, it came off their bank, but Takealot cancelled order due to non payment. She has lost R1000 to Takealot, also due to the fact that she could not get anybody to help her from their customer care team. Guess I’m also going to lose my cash, as I’ve been fighting this for 2 months with no resolution. I certainly will not fall into their trap by using a coupon to purchase from them. Disgusting service/treatment from beginning of problem to end. Will never use Takealot again. At a time when businesses should be doing their best to gain customers, people like Takealot are actively chasing customers away to their opposition. Well done Takealot, what a bunch of ****ers. Never ever will I advise people to use Takealot. Both Amazon and Temunow have warehouses in SA.