DISGUSTING AFTER SALES SERVICE FROM TAKELOT.COM

I WRITE THIS REVIEW WITH AN EXTREME AMOUNT OF ANGER AND VILE RAGE TOWARDS TAKEALOT!!

SO BASICALLY I PURCHASED A BOX OF 50 DISPOSABLE 3 PLY FACE MASKS ON 8TH OCT 2020 , PAID 8TH OCT AND COLLECTED 12 OCTOBER 2020.

I DID NOT START UTILIZING THEM IMMEDIATELY AS I HAVE SEVERAL OTHER MATERIAL FACE MASKS. I STARTED USING THEM A WHILE LATER , AND FOUND ABOUT 4 TO 6 OR THESE MASKS TO BE DEFECTIVE AS THE ELASTIC BANDS THAT ATTACH TO YOUR EARS SNAP INSTANTANEOUSLY OR A SHORT WHILE WHILST USING THEM.

I REQUESTED A RETURN EXCHANGE THAT WAS DULY DECLINED AS IT FELL OUT OF THE EXCHANGE TIME FRAME.

I HAVE SUBSEQUENTLY BEEN EMAILING TWO SEPERATE CONSULTANTS CONCERNING MY COMPLAINTS AND FRUSTRATION , I EVEN SENT PICTURES OF THESE MASKS AND TO DATE .........NO FEEDBACK OR REPLY.

SO I'M SITTING WITH A ALMOST FULL BOX OF PLUS MINUS 40 ODD NEW FACE MASKS THAT ARE DEFECTIVE ,STILL IN THEIR PACKAGING AND NOT A FAULT OF MINE.

I ORDERED AND PAID FOR THESE MASKS AND NOW ITS MY FAULT !!!!! I CANNOT DO ANYTHING WITH THEM. I'VE STRESSED MY POINT TO BOTH THESE CALL CENTER AGENTS WHO TELL ME ITS INTER OFFICE POLITICS AS DECISIONS NEED TO BE MADE WITHIN THEIR OFFICES AS TO WHETHER OR NOT THESE MASKS WILL BE EXCHANGED.

AMAZINGLY TAKEALOT WAS QUICK TO TAKE MY MONEY BUT NOW ITS BECOMING A LONG DRAWN OUT AFFAIR JUST TO HAVE THE EXCHANGED.

BASIC BUSINESS PRACTICE IS QUITE CLEAR ...I HAVE THE PROOF OF PURCHASE AND PAYMENT , I HAVE'NT USED THESE DEFECTIVE MASKS WITHIN THEIR STIPULATED TIME PERIOD REGARDING AN EXCHANGE ...IF IT WAS A WALK IN STORE , I WOULD APPROACH THEM FACE TO FACE AN GET INSTANT RESOLUTION.

ITS SAD THOUGH BECAUSE TAKEALOT IS AN EXTREMELY BIG COMPANY AND I DID'NT REALIZE THEIR AFTER SALES SERVICE IS SOOOOOOOOOOO DISGUSTINGLY BAD.

IN HINDSIGHT , I TOTALLY REGRET HAVING DONE BUSINESS WITH TAKEALOT.

I HAVE ALSO REQUESTED ALL CORRESPONDENCE BE DONE VIA EMAIL ONLY AS TO ENABLE A PAPER TRAIL AS I HAVE ALL RELEVANT DOCUMENTATION AND CORRESPONDENCE INCLUDING AGENTS NAMES , EMAILS, DATE AND TIME OF SUCH DOCUMENTATION , ALL REFERENCE NUMBERS ETC.

TRUSTING THAT POSTING THIS COMPLAINT WILL HIGHLIGHT OTHER POTENTIAL CLIENTS AS TO WHAT TYPE OF SERVICE TO EXPECT FROM TAKEALOT.