Disgusting after sales service!!

So takealot is is trying to make me out to be a **** and crazy. I returned my faulty iron. They process a refund BUT not the full refund. I query it, and they admit it was a mistake. They will refund the remainder. This whole process is still ongoing. They tell me on the 18th of March 2026 its being processed, when I asked again now how far is this refund, they say its been processed on Monday the 16th. Mind you this is the same person who told me on the 18th its still being processed. I received no coupon in my email. Now a new person is on this case, and she also says the 16th. So now I want to know, who is lying? Me, the colleague or the new person assigned to the case. It sounds like I am the **** here. Julle is sleg jong!!!