Disgusted with the service and last minute cancelation

Good day

I would like to log a complaint.

I placed and order on the Takelot website on 02 August 2023.

I spoke to Austin.L on 02 August 2023, he mentioned one item "couple casting" is coming from JHB and will be processed to my order.

My order which was 2 items including the couple casting which was supposed to be delivered today. I checked my tracking and found that my couple casting was canceled and a credit was done to my Takealot account.

There is 2 things wrong at this point. 1. You guys informed me last minute there isn't stock with the supplier, yet I have confirmation via email I will get my order and 2. Who said you must credit Takealot account.

I then called yesterday, spoke to Tyler Lee and Afika, they escalated the issue to the warehouse. I provide the opportunity for you guys to investigate.. no-one had the decency to call me back with feedback, when I asked to be called..

I had to call again today, wanting to speak to a supervisor or manager, spoke to Clint and he got me on hold for a whole 20 minutes.

I checked my order and noticed 1 of my items was shipped and I mentioned to the agents before, if I don't get both items, I want a full refund.

Now Takealot might say this is third party item and from a different supplier and they informed Takealot.com they don't have stock. I went on the website 02 August and there was stock.

My issue is not with the supplier, it's with Takealot.com. I placed the order on the Takealot website.

I think you Service was disgusting and I will be placing this complaint on hellopteter.

Looking forward to your response

Thaakirah