Disgusted with TAKEALOT.COM - NO Customer service - NO Communications - NO reasonable efforts

I placed an order with Takealot.com, June 16th 2024 for Canon products, one of witch was an EF lens adaptor. Received my order June 24th, June 25th 20h35 I requested a return and credit on the Canon EF-EOS R adaptor, changed my mind. (Must I use a R2500.00 item I not need as a door stopper? Or a decoration on a table? Notice received 20h35 return eligibility confirmed and return scheduled for collection. June 26th a Takealot driver collected the item mentioned for return. Sealed in a Takealot box, and marked clearly as instructed. The morning of June 28th just after 07h00 I send a message to enquire about the item returned ticket ***9 received acknowledgement of my enquiry. At 07h03 only received an email asking how likely is it that I would recommend Takealot.com based on my shopping experience. When I viewed my returns again after email received, 08h54 product received at returns evaluation facility. 08h55 notice please refer to latest email communication for more information. 08h55 return concluded, return declined after product evaluation. Then I left a review on the requested email for recommendation TICKET ***2. Disgusted off note!!! I wanted answers. Received a call from Dawn.P in the customer relations for complaints, she mentioned to me in the email received June 28th 15h29 that she certainly understand my frustration on the matter, and will reach out to their warehouse team. Also mentioning once she have feedback, she will contact me.....still waiting for Dawn.P. Me enquiring AGAIN, ticket ***8, Gwendoline. M then send me an email, June 29th 16h05, with attached pictures advising me return declined due to specific criteria not met in line with Takealot return policy. Noted the mistake the evaluators made in one picture is a roll clear tape can be clearly seen on the left of the picture. When the package was returned with the driver, the box wasn't damaged, everything was in tacked, unfortunetly for me I didn't take any pictures before handing it over! This was the last I heard from Takealot! No other communications, no email regarding the matter, no credit nothing! @ Takealot go look on my profile, how many thousands of Rands I have spend with you! And reviews left, Does Takealot think this is some game they are playing? Think I'm wasting my own time? And not being honest? Do I purchase and ask for credit/returns all the time? NO I DON'T! As expected with a big company such as Takealot.com, I'm just another little birdie making a chirp noise! Customer service suck! Overall moving forward I will not recommend Takealot to anyone! Today is July 3rd, and still no communication with me or any resolution and still have the product at their warehouse! Your Terms and conditions, Takealot.com is misleading and you defenitly have super powers to log times irrespectively of a enquiry made, arrival and inspected seconds later have a conclusion on the return! ( In 1 minute from received at warehouse, unpacked, send to the evaluation department, checked and response to me) I will report this and tell the tail to all the necessary social media platforms if it comes to it. I AM NOT HAPPY Do you think I'm a banana or a bug? Just asking, cause apparently I'm stupid

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