LT
Louise T
1 reviews | Active since Nov 2015
11 Nov 2015, 13:00
Disgusted with TAKEALOT AGAIN!
Why did kalahari sell out to the deplorable Takealot? They are THE MOST awful company to deal with! Their book prices are generally higher than Loot etc
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takealot.com's replyOfficial
13 Nov 2015, 14:16Hello LouiseET,
It's never great hearing from a disappointed customer, because we know shopping with us can and should actually be a very pleasant experience. We'd love to turn this experience around with you and have instructed our complaints team to give you a call to assist. We've noted you attempted to order via the mobi site, so we'll look into the checkout issues you've experienced with our mobi team to confirm if there were any known issues on Monday. As the AMEX promotion was a one day only offer, you would not have been able to use the code on Tuesday when you tried to order again.
We'd hate for you to lose out on the discount and will gladly assist in applying this to your order or account. Kindly keep an eye out for our call as we'll be in touch shortly to get this straightened out.
Sincerely,
takealot.com
It's never great hearing from a disappointed customer, because we know shopping with us can and should actually be a very pleasant experience. We'd love to turn this experience around with you and have instructed our complaints team to give you a call to assist. We've noted you attempted to order via the mobi site, so we'll look into the checkout issues you've experienced with our mobi team to confirm if there were any known issues on Monday. As the AMEX promotion was a one day only offer, you would not have been able to use the code on Tuesday when you tried to order again.
We'd hate for you to lose out on the discount and will gladly assist in applying this to your order or account. Kindly keep an eye out for our call as we'll be in touch shortly to get this straightened out.
Sincerely,
takealot.com
takealot.com's reply13 Nov 2015, 14:16
Official
Hello LouiseET,
It's never great hearing from a disappointed customer, because we know shopping with us can and should actually be a very pleasant experience. We'd love to turn this experience around with you and have instructed our complaints team to give you a call to assist. We've noted you attempted to order via the mobi site, so we'll look into the checkout issues you've experienced with our mobi team to confirm if there were any known issues on Monday. As the AMEX promotion was a one day only offer, you would not have been able to use the code on Tuesday when you tried to order again.
We'd hate for you to lose out on the discount and will gladly assist in applying this to your order or account. Kindly keep an eye out for our call as we'll be in touch shortly to get this straightened out.
Sincerely,
takealot.com
It's never great hearing from a disappointed customer, because we know shopping with us can and should actually be a very pleasant experience. We'd love to turn this experience around with you and have instructed our complaints team to give you a call to assist. We've noted you attempted to order via the mobi site, so we'll look into the checkout issues you've experienced with our mobi team to confirm if there were any known issues on Monday. As the AMEX promotion was a one day only offer, you would not have been able to use the code on Tuesday when you tried to order again.
We'd hate for you to lose out on the discount and will gladly assist in applying this to your order or account. Kindly keep an eye out for our call as we'll be in touch shortly to get this straightened out.
Sincerely,
takealot.com