Disgusted Takealot Customer

I have been a happy Takealot customer for many years, but I am disgusted with the service that I've been receiving lately.

I've received three completely incorrect and substandard deliveries out of my last four orders.

First product was a different make and colour from what was ordered, the second was a different colour item with minor damage, and the third was a different item altogether.

Why do they even provide an online catalogue if the items are not dispatched according to the order?

Who does quality control at the warehouses?

I find myself regularly dealing with unnecessary returns and admin, and not receiving the products on time.

Since they seem have a monopoly in the market, their service has taken a nosedive as the focus seems to have shifted from quality and reliability to purely moving volumes.

I can no longer place an order with Takealot in confidence knowing that I will receive what I ordered, and on schedule. They are unreliable.

Time to wake up team Takealot.

If not, I am eagerly waiting for a new reliable competitor in the market so I can shop in confidence.