Disgusted in the Lack of Customer service

I placed an order on the 25th of July, it was supposed to be delivered the following weekend. According to what was said after waiting an exuberant amount of time on the phone. Apparently deliveries take up to two days and in outlying areas up to five days. Then when the call was eventually was picked up. I informed the consultant on the line about my frustration. Its now the 2nd of August and apparently yesterday was another scheduled delivery for said items. And my favorite part is that they say expect delivery between 08:00 till 19:00. That is not a decent time frame for anyone working full time and who has kids that needs to be collected at a certain time. When on the App i tried to schedule a time frame that works for me. It kept saying Login. But yet I am on the actual App itself. My other favorite thing was when she picked up on my order and said that they processed the one order I had placed into four separate orders and waited to have them all together before sending it out for delivery. I asked how is that possible, she said she does not know. She apologized for the inconvenience but could not give me any further help. Then she proceeded to tell me she needs to contact the delivery people and find out what is happening and then they can schedule a delivery date from then. i just received and email explaining basically that she got my call and made contact with said people. No call back, no asking me when it would be convenient for me. Just an email. Basically i had to go back on the App and see for myself that it may or may not come tomorrow between 08:00-17:00. This is not customer service. This is not assisting a client in any way shape or form. It will be a very desperate purchase should i ever order from them in the future.