Disgusted in poor returns service

We order regularly from Take a Lot. But are now fed up. In one week, both my husband and my orders were completely wrong. As in mixing vitamin pills with electronics - how the hell does someone get that wrong????? Logging a return takes a good 2 - 3 days to actually get a response. Then they want photos of the stuff, it takes them a further 2 /3 days to acknowledge oh yes the stuff is wrong and log the return. So you have lost another week. Did I mention that it took 2 weeks from ordering stuff that was allegedly in stock? So 3 weeks down the line still no vitamins......... I have been told now it is 2 / 3 days for the stuff to get back to the warehouse where it will be examined and only then they will decide if they will refund me or supply me with what I actually ordered. Time lapse expected to resolve the issue - a further 2 weeks. Bring Amazon, because Take a Lot will definitely be losing my business.