Disgusted by the service

I have logged a return with takealot for my faulty phone, the phone died and didnt switch on for over 12 hours, eventually the phone were picked up and returned. The consultant emailed me requesting the password and I provided the phone password on the same day. I received an email saying that the return were declined due to the password that has not been received within 48hours.

I accepted that, the return were concluded on there site 21 Aug, today is the 29 Aug, they have provided me with a tracking number. When I track the number it says on (26 August 2023 14:12, We have been notified of your parcel, but we have not taken receipt of your parcel yet). I am now fedup because I need my phone back they are wasting time, I have called and have received emails from 5 different consultants! Please takealot do better. I usually buy from them I have bought all my appliances even from you guys but if it goes like this I dont know anymore.