DISGUSTED BEYOND WORDS

Firstly, they don’t deserve my one star rating - they don’t even deserve a single molecule of a star. I ordered myself a home theatre system on the 30th December. I paid R95 for express delivery. Package arrived the next day, much to my dismay - my sister had not known that it was the wrong item upon delivery (as I was not home at the time). I got home from work to find that they had delivered a karaoke Bluetooth speaker thing (cheaper than what I had ordered). They were not open on the 1st January. I called the 2nd. I was greeted by someone who infuriated me to the point of needing a manager. He then handed his phone over to the manager who literally did nothing but say “he can assist you to book a return / replacement”. I had to ask about my delivery refund, which the manager said I could receive. They ended up collecting the wrong item (which was sealed and just as they had left it) - on MONDAY THE 6th JANUARY! I was told by some woman in an email that I would not receive a refund for shipping because they’re shipping a replacement for free... obviously I fell off of my unicorn at that moment and demanded my refund for shipping. They sent my refund for shipping eventually. Yesterday I receive an email stating that my return is being ‘inspected’. Please tell me why a closed box sealed with all the receipts over it would need to be inspected? FOR THREE DAYS EXTRA! Does this have to be so prolonged? And I get zero compensation for the inconvenience? This is disgusting. Making your customers feel like dirt should not be acceptable. Also, I’m given a link to track the progress of my replacement and the link says “this page has been removed”... I URGE EVERYONE TO AVOID TAKEALOT AT ALL COSTS. THEY DO NOT CARE ABOUT PEOPLE AFTER THE MONEY HAS BEEN SPENT - THEY DO NOT CARE ABOUT YOUR CUSTOMER EXPERIENCE AT ALL AND YOU WILL BE TREATED BEYOND BADLY.