LT
Louise T
1 reviews | Active since Nov 2015
29 Dec 2015, 16:06
Disgusted AGAIN!
I have already complained about takealot once before, to which they responded most helpfully. However, shortly before Christmas I asked to return a book that I had bought less than a month before and was told that I could not! I dealt with an extremely rude and condescending woman via phone and have now decided that they are quite one of the most customer UN-friendly online companies to deal with. Be warned - avoid them if you can!!!!!<br> <br> It does not help to have one person trying to assist when the general ethos is \Stuff the public!"which seems to be takealot's."""
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takealot.com's replyOfficial
29 Dec 2015, 16:16Hello LouiseET,
It's disappointing to hear you feel this way as we take customer service very seriously and we apologise if you were mistreated. We've instructed our complaints team to liaise with our returns department to get insight into the reason for declining your return request. We'll also investigate the poor manner in which you were treated when querying this matter and address any problem areas accordingly.
Our complaints team will provide you with feedback as soon as they've investigated this matter with the parties involved.
Sincerely,
takealot.com
It's disappointing to hear you feel this way as we take customer service very seriously and we apologise if you were mistreated. We've instructed our complaints team to liaise with our returns department to get insight into the reason for declining your return request. We'll also investigate the poor manner in which you were treated when querying this matter and address any problem areas accordingly.
Our complaints team will provide you with feedback as soon as they've investigated this matter with the parties involved.
Sincerely,
takealot.com
Best regards,
takealot.com's reply29 Dec 2015, 16:16
Official
Hello LouiseET,
It's disappointing to hear you feel this way as we take customer service very seriously and we apologise if you were mistreated. We've instructed our complaints team to liaise with our returns department to get insight into the reason for declining your return request. We'll also investigate the poor manner in which you were treated when querying this matter and address any problem areas accordingly.
Our complaints team will provide you with feedback as soon as they've investigated this matter with the parties involved.
Sincerely,
takealot.com
It's disappointing to hear you feel this way as we take customer service very seriously and we apologise if you were mistreated. We've instructed our complaints team to liaise with our returns department to get insight into the reason for declining your return request. We'll also investigate the poor manner in which you were treated when querying this matter and address any problem areas accordingly.
Our complaints team will provide you with feedback as soon as they've investigated this matter with the parties involved.
Sincerely,
takealot.com
Best regards,