NP
Nitin P

1 reviews | Active since Feb 2011

29 Jul 2016, 08:32

Disgusted

<p>I ordered something on takealot for the first time for R499. When my EFT went through, I received an email stating my order will be delivered by 29 July. When I clicked on the track order link, it showed that my order is estimated to reach me by 12 August. Already an inconsistency with the emails. Today, 29 July, I get an email stating that they are out of stock and I will not be receiving my order. However, on the site the product is still being advertised, but for R995. I was told that the new price is due to the product now being sold through a third party instead of through them. Takealot refused to pay the difference and failed to give me what they promised. They suggested I buy one of the other similar products that are worth R700+. I am now leaving with nothing, and will never support them ever again. Be warned, these people do not look after their customers. </p>

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Replies (1)
takealot.com
takealot.com's reply30 Jul 2016, 08:40
Official

Hello Nitin91,

We are terribly sorry that your order was cancelled.

We understand that this was a very unpleasant first experience you had with us.

Thank you for taking our complaints teams call and granting us the opportunity to clarify the details regarding what has happened.

We sincerely hope that you will give us another change to turn this experience around for you.

Regards
Takealot.com