SS
Samantha S

1 reviews | Active since Jan 2016

15 Mar 2016, 10:27

Disguising customer service and lying manager

The service I have received from takealot has been disgusting, I placed my order was on the 2nd of March, as per their website everything was in stock a week later I am told that I must wait because they have to order the stuff from the supplier, I was told this by an *********** employee named Nadeem Salie, then when I request for a manger to call me then manger then **** to me and tells me the stuff is coming from cape town and not the supplier and it will definitely be dispatched in that week, so a few more days go by and still nothing, now that i have been following up they have decided my stiff will only be dispatched on the 18th of March, they are trying to ***** money, the manger told me my stuff was in stock and waiting to be sent out but because I had the audacity to query their ********* behaviour they do not want to send me the stuff I paid for.<br> <br> I will never deal with takealot again, the staff are rude and dishonest. <br>

0
Replies (1)
takealot.com
takealot.com's reply16 Mar 2016, 08:06
Official
Hello sammy0102,

We are terribly sorry about the manner in which your query was handled. Thank you for taking our complaints teams call today and allowing us to rectify this matter for you.

We have addressed this issue with our warehouse and they have made arrangements for your order to be delivered to you tomorrow. We will contact you in the morning to confirm that everything is in order.


Regards
Takealot.com