DISGRUNTLED with **** aftersales service

Good day

I have dropped my return to Takealot Milnerton pick up point 3 November 2023 I still have not gotten any feedback from Takealot. I decided to get in contact with them Takealot still no feedback. Spoke to the consultant I requested Cindy to get a manager or supervisor to take my call. You the custemor must make a appointment for a phone call conversation with a manager the nerve of Takealot. It's being going on like this for a month then I get a call my parcel is ready they outside I did not get any update regarding this delivery /returned. Called again was told by the consultant my power cord is missing. How is this possible that I the custemor have a manual return form for power cord and they (Takealot) has lost the cord within there system. Please guys don't deal with Takealot as their aftersales is ****.