DF
Desiree F
1 reviews | Active since Jan 2015
19 Aug 2015, 12:55
DISGRUNTLED CUSTOMER (Order Number: ***)
On 30 July 2015, I ordered 5 items of which 2 was defective on arrival. I returned both. The items was then replaced. The one item reached me in good form, but the second one, the Salton Cupcake Maker, was again defective on arrival, that being the second one I received it. <br> <br> Is the stock not checked before it leaves the store? I am definitely not buying from takealot again as this incident leaves a bad taste in my mouth.
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takealot.com's replyOfficial
19 Aug 2015, 13:01Hello desf,
We're sorry to hear about the issues with your cupcake maker and for the inconvenience this has caused. We usually receive stock in a sealed condition, so aren't able to test or see whether it's defective or not prior to shipping it out. We will however gladly take this up with the product buyer and supplier to look into and address accordingly.
Our complaints team will also be in touch to assist in having the item returned and this matter resolved as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear about the issues with your cupcake maker and for the inconvenience this has caused. We usually receive stock in a sealed condition, so aren't able to test or see whether it's defective or not prior to shipping it out. We will however gladly take this up with the product buyer and supplier to look into and address accordingly.
Our complaints team will also be in touch to assist in having the item returned and this matter resolved as quickly as possible.
Sincerely,
takealot.com
takealot.com's reply19 Aug 2015, 13:01
Official
Hello desf,
We're sorry to hear about the issues with your cupcake maker and for the inconvenience this has caused. We usually receive stock in a sealed condition, so aren't able to test or see whether it's defective or not prior to shipping it out. We will however gladly take this up with the product buyer and supplier to look into and address accordingly.
Our complaints team will also be in touch to assist in having the item returned and this matter resolved as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear about the issues with your cupcake maker and for the inconvenience this has caused. We usually receive stock in a sealed condition, so aren't able to test or see whether it's defective or not prior to shipping it out. We will however gladly take this up with the product buyer and supplier to look into and address accordingly.
Our complaints team will also be in touch to assist in having the item returned and this matter resolved as quickly as possible.
Sincerely,
takealot.com