Disgruntled client

I ordered Hisense gas hob, extractor and an oven as separate items from Takealot on 4 Feb 2026. Upon installation it was discovered that the oven is not working. I booked the oven for a return/replacement on 7 Feb. 2026. When the pick up guys came they arrogantly insisted that the gas hob should be uninstalled and be returned with the oven. Although I tried to explain that all three pieces were not a set, they insisted and eventually I had to disconnect the gas hob which was working perfectly and they asked me to find a box so that the two items can be returned in a box as per company policy. As I had disposed the boxes, they offered to come back 30 minutes later. When they came it was clear to them as well that only the oven was to be returned. I logged a complaint with Takealot where they promised to refund me for the inconvenience caused of having to disconnect a gas hob which was working and for the call out fee as well as reconnection of the gas hob again by my electrician. I was asked to furnish pictures, invoices for payment and confirmation of my bank account for the refund but till date Mitchum Mottian, George Teffo and Margret Maphanga cannot conclude the payout despite the go ahead instruction given by George Teffo himself and my weekly follow up emails. I’m just being ignored blatantly like that.