Disgraceful Service – Over a Month Without a TV and No Accountability

I purchased a 70-inch TV from Takealot, paid for with my personal savings. Just 13 days after delivery, the screen developed a black patch. I immediately logged a return—what followed has been an appalling customer service experience.

Takealot failed to collect the TV twice, sending vehicles too small to transport it. On the third attempt, a properly sized vehicle arrived. The driver removed the TV from the wall, took it along with my personal wall brackets (not purchased though them), and left the remote and accessories behind. I later sent those in separately. Takealot confirmed receipt of all items, yet the TV is still “under assessment” over a month later.

I’ve sent countless emails, been escalated multiple times, and have received no resolution, no replacement, and no refund.

This is not a delay—this is neglect and incompetence. Takealot has shown a complete lack of urgency or accountability. I will be reporting this to the Consumer Goods and Services Ombud.

I will never purchase high-value items from Takealot again—and I strongly warn others to think twice before doing so.